Last Updated: 11/03/2025

Welcome to Van City Trees. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

1.1 Personal Information

When you interact with Van City Trees, we may collect personal details such as:

• Name

• Email Address

• Phone Number

• Billing and Delivery Address

• Payment Information (processed securely through third-party payment processors)

• Government-Issued Identification (for age verification purposes)

1.2 Non-Personal Information

We may collect non-personal data such as:

• IP Address

• Browser Type and Version

• Device Information

• Website Usage Data (via cookies and tracking tools)

2. How We Use Your Information

We use the information collected for the following purposes:

• To verify your age and identity in compliance with legal requirements.

• To process orders, payments, and deliveries efficiently.

• To improve user experience and website functionality.

• To provide customer support and respond to inquiries.

• To send important service-related notifications.

• To comply with legal obligations and industry regulations.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist in payment processing, delivery, and marketing.

• Legal Authorities: If required by law, court orders, or to enforce our legal rights.

• Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Data Security

We take reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no online transmission or storage system can be guaranteed 100% secure. Users are responsible for keeping their account credentials confidential.

5. Cookies & Tracking Technologies

Our website uses cookies and tracking technologies to enhance user experience and gather website analytics. You can manage your cookie preferences through your browser settings.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before sharing personal information.

7. Your Rights & Choices

Depending on your location, you may have the right to:

• Access, update, or delete your personal information.

• Withdraw consent for marketing communications.

• Request a copy of the data we hold about you.

To exercise these rights, contact us at info@vancitytrees.com.

8. Age Restriction

Van City Trees operates in compliance with Canadian cannabis laws. Our services are only available to individuals who are 19 years or older. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage users to review this policy regularly.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Van City Trees
Email: info@vancitytrees.com
Phone: (647) 333-2800
Website: https://vancitytrees.com/

Thank you for trusting Van City Trees with your personal information.